The plain version.

Geekhands, LLC ("we") makes parts to customers' files through geekhands.com.

• Geekhands, LLC is a Pennsylvania limited liability company. To reach us, email support@geekhands.com or call 570-218-9055.
• These terms apply to orders placed from January 4, 2027. Each version keeps its number and date, and we keep earlier versions on file.
• These terms are Parts A to D of this document: the Terms of Service, prohibited parts, shipping, and the remake and refund policy, under one version number.
• We may change these terms. A change applies to orders placed from its effective date. An order you've already placed keeps the version you agreed to when you placed it: the version shown when you pressed "Continue to payment". An open quote keeps its prices, but if the terms change before you order, checkout shows the new version, and placing the order accepts it.

You must accept these terms before you upload a file.

• After a first file is dropped, an "Agree and upload" prompt asks you to confirm your rights to it and accept these terms. It appears once, and again when the terms change. We record who agreed, the version and the time. Guests can do this without an account.
• "Agree and upload" and "Continue to payment" each show a link to these terms beside the button, and pressing either one accepts them. Guests can agree and upload; placing an order needs a free account. We keep a record of who agreed, which version and when, and copy it onto each order.
• You must be 18 or older to accept these terms and order.
• Business or consumer. An order is a business order if you check "This order is for a business" at or before checkout, or give a PO number. Every other order is a consumer order. Where the law treats an order as a consumer purchase, the consumer terms apply.

• You own your design and your file. You're responsible for the design, the file, its sizing and your choice of material.
• You confirm you have the rights to the design and to have it made.
• You indemnify, defend and hold us harmless against any claim arising from your files or design, or from a part we make from them and its use or sale, including reasonable legal fees. That includes product liability, strict liability, negligence, personal injury, death, property damage, recalls, failing to meet a law or standard, and IP. It applies even if we were negligent, in whole or in part, or are strictly liable as the part's maker. It doesn't cover a claim to the extent it's caused by our failure to make the part to your file and these terms, including a defect as Part D defines it, or by our gross negligence or willful misconduct. We'll tell you about a claim promptly and work with you on its defense. If you order as a consumer, see below.
• We use your files only for your orders, as the license below says. We don't sell them or use them for our own products, and we share them only with the service providers below, or where the law requires.
• We don't use brokers or overseas partners.
• If you ask for design help, an AI service may review what you send, and a person checks the result before you hear from us.
• Design work. If you don't have a file, we can model a part from your photos, sketch, measurements or a broken part. We quote the work first, and start once you've accepted and paid; one round of changes is included. Once it's paid for, the design file is yours (we assign our rights in it to you), and we keep a copy so you can reorder.
• Design-for-print notes, some of them written by AI, are advice. They never change the price, and they don't move responsibility for the design to us.
• We don't publish your work without your written approval.
• Parts of yours we don't ship (rejects, extra copies, and remote proofs after their 30 days) are cut or crushed so they're unrecognizable before they're scrapped. We never use them for photos, samples or giveaways.
• The license you give us. You let us store, copy, scan, convert, slice, measure, photograph and print your files and the parts made from them. That's only to quote, make, inspect, ship and support your orders, to keep the records the law or a claim needs, and as our Privacy Policy says. It's non-exclusive and free of charge, and it ends when the file is deleted, except for backup copies until they age out. Our service providers, such as our cloud host, handle files only for us and only for this. Our printers run on our own network and don't send your files to the printer maker's cloud. We won't have another company make your parts unless you agree in writing for that order.
• If you order as a consumer, the indemnity above covers only: claims that your file or design infringes someone else's rights; claims arising from your breaking these terms, such as ordering a part on the list in Part B; and claims about parts you sell or supply to others.
• You can sign our own mutual NDA online, from your account or from "Need an NDA first?" on the quote page before you upload. We review a customer's own NDA by exception.

• A quote is a price worked out from a slice of your file, for the options you chose. Prices on a quote hold while the quote is open, up to 30 days. A guest's quote closes sooner, 7 days after your last activity.
• There's no order minimum. Each order includes an order charge, once per order, shown on every quote.
• Forgot a part? If an earlier order of yours hasn't been packed yet, checkout offers to ship the new order with it. Once we approve that, the new order pays no order charge, only its parts and any extra shipping for the combined box, shown before you pay. If we can't combine them, it ships on its own at the price checkout showed.
• Scheduled batches. You can order a part in batches on dates you choose. We check your files once, and the order charge is paid once. Your card is saved, and each batch is charged its parts and shipping a few days before it ships, at the per-part price held for the schedule (up to 6 months). You can change or cancel a batch that hasn't started printing, at no cost. If a charge fails, that batch waits until your card is updated.
• Color between batches. Filament colors can vary slightly from one production batch to the next, so parts from different orders may differ a little. For batches that must match, choose color-locked scheduled batches: you pre-pay filament from one production batch, which we hold for you, and we keep a part from your first batch as the reference.
• Instant prices cover what our slicer can price. A file that takes it longer, or that it can't read, is priced on your quote once we've sliced or repaired it, and a job that needs our judgment (a date, a check, a setting) becomes a quote request we answer on your quote. If our line of work pushes your order past 10 business days, the site shows the real date and says it's longer than usual. A single job too big to ship within 10 business days on our free printers is priced online, and we set its date with you.
• Standard finish is included: supports removed, edges deburred, layer lines visible. Printer-made finishes are added as our tests prove them; we don't hand-finish parts.
• Sales tax is added at checkout where it applies.
• Tax-exempt and resale buyers. Upload your exemption or resale certificate to your account. Once we've approved it, orders you place from then on are charged no sales tax. Tax charged on orders before approval isn't refunded, as we may already have paid it to the state.
• Special-order colors. For a color we don't stock, you pay for the roll we buy for your order, plus the handling charge shown on your quote. You can cancel free until we approve the order; once it's approved we buy the roll, and its charge isn't refunded if you cancel, unless the law requires it (a missed ship date, section 6). If at least half of it is left, we keep the rest as your stock for 60 days for reorders. About 10 days before that ends, we'll email you to reorder or have it shipped to you at your cost. After that, the leftover becomes ours.
• Mistakes in our prices. If a quote or checkout price is plainly wrong because of a mistake on our side, such as a software fault or a wrong rate, we'll tell you before charging your card. You can accept the corrected price, or cancel and have the hold released with nothing charged. If we find the mistake after charging but before shipping, you get the same choice, with a full refund if you cancel. Once parts have shipped, the price you paid stands. We never charge more than you approved without your OK.
• You can add a PO number to a card order, and it's printed on the receipt and invoice. Net terms come later. A separate written agreement overrides these terms.
• Proof credit: how you earn it. The first time you order a part, at any quantity, you earn what one of it costs at standard turnaround, plus the order charge, as credit; shipping isn't included. When one order is the first order of several parts, they share its order charge equally. Each product, including its revisions, earns this once.
• Proof credit: how you spend it. It comes off a later line of that product worth $100 or more and at least 5 pieces, up to 25% of that line. Any remainder carries forward. A full refund of the first order, or of every piece of that part, takes the credit away, and a refund of its order charge takes back the share of it that credit included.
• What proof credit is. Proof credit is a discount we give on a later qualifying line, not money you've paid us or a balance we hold for you. It isn't a gift card, it can't be bought, sold or transferred, and it can't be exchanged for cash. It has no expiry date, but it ends when that product's file is deleted, by you or under our retention schedule, which emails account holders a warning first.
• Remote proof. We print a part, photograph it, measure up to 3 dimensions and keep it for 30 days unless you ask us to ship it; after that it's recycled. It costs what one part costs on an order of its own (the part's price plus the order charge) and counts as its first order for proof credit. If you ask us to ship it, you pay only the shipping. "Measured on this one part with calipers. A record of this part, not a certified inspection or a promise about later parts." Only a part in hand proves fit.
• What a remote proof's measurements mean. The photos and measurements record that one part. They don't change what we promise for later parts, which is section 8's tolerance against your file. When you approve a proof, its finish becomes the standard for that batch (Part D).

• At checkout your card is authorized, not charged. We charge it when we approve your files.
• A person reviews every order before anything prints, usually within one business hour, Monday through Friday, 9 am to 5 pm Eastern, except days we're closed. An order placed after hours is usually reviewed by 10 am the next business day.
• We may refuse any order. If we do, the hold on your card is released and nothing is charged. Reasons include a prohibited part, a part that can't print as designed, and a job that needs our judgment, which becomes a quote request on your quote instead of a refusal (section 4).
• Every uploaded file is virus-scanned. A model the scan flags as a threat is deleted, and a waiting order with that file is refused automatically and its hold released. You'd place a new order, priced and checked fresh.
• If we haven't decided within 6 days, your order is canceled and the hold released, with no charge. We'll remind you first if we're waiting on your answer.
• If you dispute a charge with your bank, an order that hasn't shipped goes on hold until we've decided whether it carries on.
• If a file or material has a problem, we may offer you a replacement order by link. If you accept, a new hold goes on your card, and we then close the old order and release its hold.

Tell us about a billing error within 30 days of the charge (the date on your receipt), and we'll put it right.

• This is our promise to fix errors quickly. It doesn't shorten or replace your rights with your card issuer or bank, including disputing a charge with them.

What we promise. Your parts will substantially meet your design, within our published FDM tolerances and finish.

• Published FDM tolerance: ±0.5%, with a minimum of ±0.5 mm, unless a material's page gives its own figure, tighter or looser.
• Parts that fit together. Each part is made to its own file within that tolerance. How two parts fit each other (a lid on a base, a snap fit, a pin in a hole) depends on the gaps in your design, so a fit between parts that each meet the tolerance isn't a defect. Our clearance guide gives the gaps that work on our printers. If the fit matters, order a proof first: one set in your hands before the batch. Parts printed together on one printer from one roll fit more consistently than parts from different shops.
• Features flagged before you ordered. If the design notes on your part flagged a feature (a thin wall, fine detail, a narrow gap or slot, or an insert hole too loose or shallow for the insert you chose) and you ordered it as designed, acknowledging that at checkout, that feature isn't covered if it doesn't form, fuses shut or breaks, including in transit. The rest of the part is covered as usual. If a flagged feature fails on some parts of a batch but not others, that's a print fault and we reprint those parts; if we break one while finishing, that's ours. A flagged feature you acknowledged isn't a reason for us to refuse the order (section 5).
• How long it lasts. Report a problem you can see within 10 days of delivery (Part D). Report a hidden defect within 30 days of delivery. A hidden defect is a fault in how we made the part that you couldn't have seen when you unpacked, such as layers separating in normal use, or the wrong material. Wear, breakage, misuse, use beyond the material's limits (heat, sun, chemicals), and a design that isn't strong enough for its job aren't defects. Send photos, and the part if we ask. We choose the remedy: a reprint, or a partial or full refund.
• IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, LAST ONLY AS LONG AS THIS LIMITED WARRANTY, WHERE THE LAW ALLOWS.
• Parts bought for resale, or parts not normally used by consumers: to the extent the law allows, the promise above and Part D are the only promises we make about them, and we disclaim all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
• Business orders: Part D's remedies, and the hidden-defect route above, are your only remedies for a part that doesn't meet this warranty.
• You choose the design and the material, and design-for-print notes and design help are advice, so we don't select a part for a purpose you have in mind unless we agree that in writing.
• Section 9 excludes indirect damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Our liability is capped at the greater of $100 or the price of the order the claim is about, with no indirect damages.

• What the cap doesn't limit. It doesn't limit our liability for death or personal injury caused by our negligence, or, for parts bought for personal, family or household use, personal injury however caused. Nor does it limit liability for fraud, gross negligence or willful misconduct. Nor does it apply to a breach of an NDA you've signed with us, which has no cap.
• The cap and the indemnity are different things. This section is about what we owe you. The indemnity in section 3 is about claims other people bring.
• Safety-critical use. Our parts aren't designed, tested or certified for uses where a failure could injure someone. Part B says more.

Pennsylvania law governs these terms and every order, without regard to its rules on which law applies.

• Talk to us first. Before starting a claim, email support@geekhands.com with what's wrong and what you'd like, and give us 30 days to put it right. This doesn't apply to a dispute you raise with your card issuer.
• Courts. A claim goes to the state courts for the Pennsylvania county where Geekhands has its main place of business, or, where it has jurisdiction, the US District Court for that district, and we both accept those courts.
• Small claims. If you order as a consumer, you can bring a claim in the small-claims court where you live. Otherwise, either of us can use a magisterial district court in that county for small claims.
• No arbitration. We don't ask you to give up going to court or to arbitrate.

Free to cancel from your order page until we approve the file check.

• After we approve, until printing starts, you can still cancel from your order page. We refund everything except the order charge, which paid for checking your files, and a special-order roll (section 4).
• Once printing starts, your parts are being made for you, so the order can't be canceled, except as below.
• If we can't ship on time. If we can't ship by the ship-by date shown on your order, we'll tell you before that date, give you a new date if we can, and offer to cancel with a full refund. If the new date is no more than 30 days after the original date and you don't reply, we'll take that as a yes. If it's later than that, or we can't give a date, we need your yes, or we cancel and refund. If we then miss the new date too, we ask again, and without your yes we cancel and refund. We send a refund within 7 working days.

We won't make:

• firearms or other weapons, their parts and accessories, or realistic look-alikes;
• export-controlled parts, or parts from export-controlled data;
• parts implanted in a human body, or flight parts subject to FAA inspection;
• anything illegal, including counterfeit goods, drug paraphernalia and tools for bypassing security.

We may refuse any order. You also can't send us a file you don't have the rights to.

Regulated and safety-critical uses. You're solely responsible for whether a part and its use meet the laws and standards that apply, such as those of the CPSC, FDA, UL, CSA, NSF and FCC, and for whether a part is suitable where its failure could cause injury. We don't test or certify parts, and we don't claim any part is food-safe, child-safe, electrically insulated or fire-rated. Our printers aren't set aside for food: many materials run through the same nozzles, so a part can carry traces of another material.

Costume props are reviewed by a person. We may not be able to tell what a part is for from its shape, so this list isn't a promise that we'll catch everything, and you stay responsible for what you order.

If we refuse a file, we keep it on our normal retention schedule with the reason, and use it for nothing else, except an export-controlled file, which we delete at once (below). A second attempt at a firearm or export-controlled part closes the account.

• Export-controlled means technical data or parts controlled under the International Traffic in Arms Regulations (ITAR), or listed on the Commerce Control List of the Export Administration Regulations (anything other than EAR99). You confirm your files and parts aren't, and that you aren't on a US government restricted-party list. Our systems aren't built for controlled data. If a file is marked as controlled, or we have reason to think it is, we refuse it and delete it at once, keeping only a record of the refusal, the reason and the file's fingerprint, which still catches a second attempt.
• Reporting. We may report a file or order to the authorities when the law requires it, or when we believe it shows a crime or a risk of serious harm, and we answer lawful requests.

• Carrier: UPS. Standard is UPS Ground; 2-day and overnight are offered where they arrive sooner.
• Cost: free UPS Ground on orders of $39 or more at standard prices, before shipping and tax (parts and the order charge; rush's premium doesn't count), in the lower 48, up to a shipping-cost limit. Otherwise you pay the UPS rate. Ground, 2-day and overnight cost the UPS rate, rounded up to the dollar.
• Dates: delivery dates for every speed are based on UPS's transit times. Ground's date is an estimate, not a guarantee. 2-day and overnight dates are UPS's commitments, not ours.
• A late paid speed. If we ship a 2-day or overnight order after its ship-by date, we refund the difference between that speed and Ground. If we ship on time and UPS delivers late, we file UPS's late-delivery claim where UPS offers one and pass on whatever UPS refunds.
• Addresses: US only. We ship by UPS, which doesn't deliver to PO boxes, so we can't ship to one. For a military address, or a place UPS Ground doesn't reach, email support and we'll ship it another way or decline. On a rush order, ask us about local delivery.
• Changing the address. Until we've bought the shipping label, you can change where an order goes: we send a replacement order for the new address, priced for it, you pay for that one, and the original is released or refunded in full. After the label is bought, the address can't change.
• A parcel UPS returns to us because the address was wrong, the parcel was refused or nobody collected it: we reship it once you confirm the address and pay UPS's return charge and the new label, at what they cost us, with no fee. Free Ground doesn't apply the second time.
• Signature on delivery: optional at checkout, charged at what it costs us, and not covered by free Ground. Required on orders with $500 or more of parts, and then we pay for it; it's shown before paying. A reprint after a "never arrived" report ships with a signature at no charge. Orders placed under our NDA ship with a signature automatically, and we pay for it.
• Risk of loss: on business orders, passes to you when we hand the parcel to UPS, or to the carrier we agree with you when we ship another way; on a local delivery, when we hand it over at your address. Part D still covers carrier damage and a parcel that never arrived, on every order.
• Risk of loss on consumer orders stays with us until the parcel is delivered to your address.
• The cap's number isn't in these terms: very large or heavy shipments pay the UPS rate, and checkout shows it before you pay.
• The free-Ground limit, in plain words. Free UPS Ground needs an order of $39 or more before shipping and tax, going to the lower 48 states. On a rush order we count what it would cost at standard turnaround, so rush's extra doesn't count toward the $39. It also needs UPS Ground for your boxes to cost no more than a shipping-cost limit. Some shipments, usually large or heavy boxes, cost more than that, and then you pay the whole Ground rate, not just the part above the limit. Checkout shows which applies before you pay.
• What a signature shows. UPS records that someone at your address took the parcel, and the name they gave. A signature doesn't guarantee an insurance or claim payout, and it doesn't protect your design or keep it confidential. A signed-for parcel you can't find is handled like any parcel delivered to your address (Part D).

• Two windows, one place: report a problem you can see within 10 days of delivery, and a hidden defect (section 8) within 30 days, both from your order page. With no Delivered scan, the days run from the due date. We don't take reports through the site after that; exceptions come through support@geekhands.com or a call to 570-218-9055.
• What a report needs: a photo of the problem, and for a size problem, a photo of the part measured with calipers. Claims are for parts as delivered: test-fitting and normal use are fine, but a feature you've sanded, drilled or painted isn't covered.
• A reprint has its own windows: the 10 and 30 days start again from its delivery, for the reprinted parts only; the rest of the order keeps its own dates.
• One reprint per part. If a reprinted part has a problem, send it back at your own cost and we'll inspect it. If we find a fault in how we made it, we choose the remedy, normally a refund of what you paid for that part. We email you what we found, usually within 5 business days of the box reaching our mailbox. A reprint damaged in shipping follows the shipping damage steps instead, and a replacement for a parcel that never arrived doesn't count as the part's reprint.
• A parcel that never arrived: report it after the due date.
• What "never arrived" means. UPS has no Delivered scan for it, or UPS delivered it to a different address. A parcel UPS scanned or signed for as delivered to your address that you can't find: we help you start UPS's investigation, then decide case by case, the same way whether it was signed for or not. Report it within 10 days of UPS's delivery scan. A credible first report usually gets a reprint, once per customer; later reports may be declined, and later orders to that address need a signature.
• Our reply: usually within one business day, except days we're closed or away.
• The remedy: case by case, a reprint or a full or partial refund. What you ask for is a preference we confirm. No store credit, except as the choice for a minor blemish below.
• Partial refund only for damage after delivery, misuse or the wrong material chosen.
• A minor blemish (see Finish levels): for each piece that has one, your choice of 25% of that piece's price back, or 40% of it as credit toward your next order. Credit comes off a future order; it isn't cash and can't be refunded or transferred.
• Returns: don't send parts back unless we ask, and we pay the label when we do, except for a reprinted part (below).
• Shipping damage: keep everything, box and packing included, until we say otherwise. Send photos of the part, the packing and the box. We can still take a report without all three, but a claim may not be possible.
• Finish levels. Normal finish (layer lines, the seam, small support marks, slight color or gloss differences) has no remedy; it's what standard finish means. A minor blemish (a mark unlike our normal-finish photos, such as a blob, scar or gouge, on a face that shows in use, that doesn't affect fit or function) gets 25% back or 40% credit per piece (Part D). A defect (layers separating, warping beyond tolerance, missing features, wrong material or color) gets a reprint or full refund, except a feature flagged before you ordered (section 8). An approved proof sets the finish standard for its batch.
• An approved proof sets the finish. When you approve a proof, from its photos or in your hand, and then order a batch of that revision, we make the batch from the same file, material and color, printed with the proof's settings to match its finish as closely as FDM allows. A mark like one on the proof, which you saw and approved, isn't a blemish we owe a remedy for. A defect, or a finish clearly worse than the proof's, gets a reprint or a full refund. The proof doesn't change the tolerance in section 8, and its measurements aren't a promise that every part measures the same.
• Carrier damage reported within the window gets the normal remedy, on business orders too, and we file the claim. "Damage after delivery" above means damage once you have the part. A feature flagged before you ordered (section 8) that breaks in transit has no remedy, though we may still claim from the carrier ourselves.
• Carrier damage and risk of loss. On business orders, these terms make the parcel yours once UPS has it (Part C); that only matters if you claim more than this policy gives. Carrier damage reported within the window gets the normal remedy on every order, and we file the claim ourselves.
• Your rights. The 10-day window is for problems you can see when you unpack. A hidden defect follows section 8: report it within 30 days of delivery, from your order page. If you order as a consumer, this policy doesn't take away your rights under the law beyond what section 8 says, or your rights with your card issuer.